About
Experienced operators working across boards and businesses
A senior, operator-led practice helping organisations make sound decisions about AI, build useful capability and create enduring business value.
We bring a connected view across your business
Direct board experience
We bring director-level judgement, evidence discipline and independent challenge.
UX and process mapping
We map how work and information actually flow, then redesign to optimise it.
Customer experience design
We reveal how customers actually behave, and where friction breaks trust.
Robust implementation
We turn redesigned work into something shipped, adopted and actually used.
Change management
We understand how people and organisations actually respond to change.
Venture exposure
We give you early visibility into future AI business models, to better inform yours.
Commercial direction, workflow design and technical delivery: developed together.
Steve
AI strategy, governance and ventures
CEO and non-executive director experience, with hands-on work leading AI adoption and governance programs across organisations of all sizes. He brings a director's judgement to every board engagement, not just an analyst's.
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Kirsty
Workflows, UI design and change management
Deep experience in digital operations, service design, UI design, change management, communication and training. Also brings vendor assessment and M&A experience from large organisations into mid-market delivery.
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Ian
Data science and applied AI
Co-founder and Director of Verge Labs. A data scientist with rare depth across data transformation, security and architecture, plus generative AI and agentic systems. Makes sure what gets built is sound under the hood, not just impressive in a demo.
Connect with me"They helped our team build the first stage of an AI tool for an automation project and gave us a powerful platform for learning about use cases for AI. Steve and Ian were first-rate: generous with their time, sharp and a pleasure to work with. The program benefited the whole firm."
John Gallagher, Director, Argon Law
How we work
Senior people do the work
We are deliberately small. The people on this site remain directly involved.
Start with the business question
We begin with the decision or workflow, not a preferred platform.
Redesign before automating
We examine the surrounding workflow before determining what should be built.
Evidence before confidence
We ensure claims about strategy, adoption or value are supported by evidence.
Build internal capability
We document, train and transfer capability so clients can sustain the work.
Treat opportunity and risk together
We believe good governance will help organisations pursue opportunities with more confidence.
Speaking
Steve speaks on AI governance and adoption
Upcoming engagements, past talks and how to invite Steve to speak at yours.
See speaking engagements →Why us
We've sat where you sit
Most AI advisors have never done the things they're advising on. We have.
That experience has shaped real frameworks, tested over years. But a framework alone doesn't deliver results, your knowledge of your business does. Every engagement combines the two.
We've sat on your side of the table. We get it, because we've lived it.